Refund policy

Last updated: September 24, 2026

At Herboveda, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Due to the personal and hygiene-sensitive nature of our products (Bulls Night Delay Spray and similar items), we can only accept returns under the following conditions:
- The product is unopened, unused, and in its original sealed packaging
- The return request is made within 7 days of delivery
- Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered products.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos/video of the product and packaging showing the issue

We will arrange a replacement or refund at no additional cost to you once the issue is verified.

3. How to Request a Return

To request a return or report an issue, please contact us via:
- WhatsApp: 03112716653
- Email: herboveda9090@gmail.com

Include your order number and reason for the return. Our team will guide you through the next steps.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or Easypaisa/JazzCash to your provided account
- For prepaid orders,